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Active Level 1
I'm using Samsung Galaxy A50. When I use Live Focus mode in my Samsung Default Camera App then my smartphone Camera not working?
Please somebody help me...

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9 Comments
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Active Level 10
clear cache - force stop app and relaunch it..
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I did it. but still not working.
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Active Level 8
rest camera settings
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I did it. but still not working.
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Expert Level 1
then visit service center
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Active Level 6
reset all camera settings
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Active Level 3
restart the device and try it
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Active Level 5
rest system settings
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Active Level 8

Dear Samsung Member,


Greetings from Samsung Customer Support!


We apologize for the inconvenience caused to you. Please be assured and perform following methods to resolve the Camera issue:-


1. Please clear data or cache of Camera Application(Tap Settings > Apps > Camera > Storage > Clear Cache/data).


2. Reset the Device:- Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite
How to reset:- Settings>General Management>Reset.


If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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