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Active Level 4
The shutter speed problem in the Pro section of the Camera app in Galaxy A71 is faced by all users who have updated the phone to One Ui 2.1 through OTA updates. 
People getting one ui 2.1 out of the box for new Galaxy A71 has no issues in the camera app.

The camera app crashes with a warning when shot at beyond 0.5sec (1sec or 2sec) in the pro mode. 
Also do bring back 64mp(3:4) in the pro mode as it was before in one ui 2.0
Samsung, please do fix these problems in the Camera app as soon as possible.
15 Comments
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Active Level 6
Yes. I talk to them. And here is their reply about this issue.
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Active Level 4
thats good...
everyone share or post about the issue so that Samsung takes the bug into consideration and solves it soon.
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Active Level 6
Don't worry. They will fix it soon. 😊 Can you mark the comment as "Accept solution " from the 3 dot section?!
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Expert Level 1
From where you got this info? A71 with UI 2.1 out of the box?
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Active Level 4
now they are supplying A71 with one ui 2.1 out of the box.
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Expert Level 1
Bro how you came to know? Did anyone tell you? Or you saw it on the box?
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Active Level 4
A friend of mine has bought it yesterday...just checked the phone after he opened the box. one ui 2.1 with all camera bugs fixed.
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Expert Level 1
Ok.
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Active Level 7

Dear Samsung Member,


Greetings from Samsung Customer Support!


Please be assured and perform following methods to resolve the Camera issue:-


1. Please clear data or cache of Camera Application(Tap Settings > Apps > Camera > Storage > Clear Cache/data).


2. Reset the Device:- Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite
How to reset:- Settings>General Management>Reset.


If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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