Original topic:

Camera App Bug

(Topic created on: 02-11-2024 04:55 AM)
563 Views
mahi_anol
Active Level 3
Options
Galaxy A
If you are a Galaxy A54 user, have you noticed that after one UI 6 update the the pictures taken using the camera app are over saturated....If you take a photo of a desk with orange or wood colour or something with "warm" colour you will see a orange/ yellow boost ...Same goes for red.....The level of saturation is too much....even human skin looks yellow sometimes.
I Didnt faced this issue when I was in one UI 5.1.....I found people with same issue on reddit too...Everyone in reddit community is reporting about this bug.
I am adding few links in the comment section for reddit users who are posting about the same issue.
Similiar bug is observed in built in photo editor also....When I open a picture in editor I already see a boosted view in initial stage at view finder...Where in reality the actual image is not boosted ...But in view finder it shows a boosted view......
I hope they fix it soon...and I think everyone should report about this bug to samsung.

image
Look at the colour in center of the grid structure before taking pics....


image
Look how much it over satured the picture after capturing.


CHANU_99
Expert Level 5
Galaxy A
Turn your auto HDR off, you may get same result after clicking
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mahi_anol
Active Level 3
Galaxy A
Tried that....But no improvement
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CHANU_99
Expert Level 5
Galaxy A
🥲
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cs_member10
Expert Level 5
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Reset the camera settings: Home screen tap on Camera>Settings>Reset settings>Reset.
Clear camera application data: Apps>Camera>Storage>Clear Data.
Check app cache: Settings > Apps > Camera> Storage > Clear Cache.

Check your device in safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

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cottonworld
Beginner Level 2
Galaxy A
Picturess are very saturated. And i just bought this phone and its disappointing how the camera captures r this saturated.. faces become yellow like turmeric is being applied.. something has to be donee to fix this asap..
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mahi_anol
Active Level 3
Galaxy A
Yeah...It has happened after one UI 6 update...

It was all fine in UI 5.1 in android 13
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YesItsMe
Active Level 2
Galaxy A
Its been around 2 months and yes, the one ui 6 upgrade ruined the camera for the samsung a54. Oversaturated pics and making the everything warm/yellow. Red photographs come out the worst. Something similar has happened for s21fe sd afte the update but not to that extent.
MustafaHatem
Active Level 3
Galaxy A

I have the same issue,  this is happening in the main camera only , the ultra wide , macro , and the front facing camera are fine

Now every photo i take with the main camera i need to go editing it to -30% saturation to get the actual colors

MustafaHatem
Active Level 3
Galaxy A

Look at that 

20240211_012405.jpg

20240211_012400.jpg

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mahi_anol
Active Level 3
Galaxy A
Yeah they should fix it...everyone is talking about it....yet they havent fixed it ....two months passed since one ui 6 update ...
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