Calls not getting muted after pressing volume down button

[Pranav122002]

When whatsapp call arrives and if i dont pick call and then after i press volume down button then ringtone is not getting muted earlier it got muted

Samsung a52 

Please help me any1

[Pranav122002]

Please help me any1

[mahavir8455]

Turn off these then it will surely work

[Pranav122002]

Can you give path of settings

[mahavir8455]

Open phone app then go to settings and click on "answering and ending calls"

[VedantKalore]

Yes correct

[VedantKalore]

Press Power button lightly to mute calls

[Pranav122002]

Power button cuts call
But volume button mutes

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung. 
  
Warm Regards,
Samsung Customer Support