Calls are blocked when advanced protection are enabled. What is the solution?

[mohdrakha1985]

I have a problem after the last update. When activating this option, incoming and outgoing calls are blocked. 

[sayedsalman]

🔥

[Samsung_specialist]

We're sorry to hear about your experience.

To assist you further, follow these steps:
1. Settings > Software update > Download and install > Download > Install now.
2. Settings -> General management -> Reset -> Reset all settings -> reset.
3. Settings > General management > Reset > Reset network settings > Reset settings > Reset.
4. Go to setting => apps => Phone app=> storage => clear cache.
5. Run a diagnosis test via Member app :
Download Samsung member app from Galaxy store then open the app => diagnosis => Phone diagnosis.

If the issue persists, please visit a service center for further assistance. You can locate your nearest service center using the link below: https://www.samsung.com/ae/support/service-center/.