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06-29-2020 11:10 AM (Last edited 06-29-2020 11:29 AM ) in
Galaxy AAfter update on patch June 1, 2020, my samsung A50 cannot do charging with the original samsung usb cable. But it can charge with the cable I often use (It's not original samsung cable, it's third-party type C cable). Anybody got the same problem? FYI, my phone is Indonesian market. Before updating to patch June 1, 2020, it's still working properly.
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06-29-2020 12:51 PM in
Galaxy A- Mark as New
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07-01-2020 01:44 PM in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
Please perform the below mentioned steps to resolve the issue:
1. Check charging, if rating is 15W or above. Kindly try to charge the device in a non-inverter socket.
Note: Kindly open Device care from Settings > Battery > Please tap on 3 dots(more option) at the top right hand side > please select settings > enable fast cable charging.
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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07-08-2020 10:35 PM in
Galaxy A- Mark as New
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07-10-2020 11:12 AM in
Galaxy A