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Beginner Level 3

After update on patch June 1, 2020, my samsung A50 cannot do charging with the original samsung usb cable. But it can charge with the cable I often use (It's not original samsung cable, it's third-party type C cable). Anybody got the same problem? FYI, my phone is Indonesian market. Before updating to patch June 1, 2020, it's still working properly.

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Active Level 6
ya also have same issue
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Dear Samsung Member,

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

1. Check charging, if rating is 15W or above. Kindly try to charge the device in a non-inverter socket.

Note: Kindly open Device care from Settings > Battery > Please tap on 3 dots(more option) at the top right hand side > please select settings > enable fast cable charging.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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I have done this, still not charging
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ya nothing work don't give us excuses like everytime..accept your problem and give the solution
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