Buds Live Redeem Issue

[Bluee1]

Hi,

I'm trying to fill out the form to get the Buds Live but i keep getting this error when I try to upload the images. 

I see some people have had issues in redeeming their buds but wanted to see if anyone has seen this before?

Plan on calling Samsung on Monday.

Thanks for any help!

[whythough]

Make sure the photos are in those format, when in doubt take a screenshot of the docs and upload those.

[Bluee1]

Ahh uploading the screenshot worked!! Thanks so much :)

[whythough]

👍👍