Dany92
Beginner Level 2

Hi everyone, I had to buy a new phone and i purchased a Galaxy A51 last week. And i can't use my wireless headphones on it because it stutters and stuff like that its  not the headphones problem because they worked fine on the other phone i had. Can i do something about it to fix it?

3 Comments
ChandanMallick
Active Level 6
This problem is very common in all Samsung A51 devices. Check whether other devices are connecting through Bluetooth or not. If not then move to the customer care. Thank you
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mkdn1989
Active Level 4
A51 had this issue before, but Samsung has already resolved the issue via one of their software updates. make sure you have the updated phone software or else update asap.
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Samsung_Support1
Moderator
Moderator

Dear Samsung Member,


Greetings from Samsung Customer Support!


Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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