Thank you for reaching out to the Samsung community! We would like to inform you that the issue you are facing may be due to the smart lock activation. Kindly go to settings>>lock screen and security>>smart lock>>trusted device>>remove the Bluetooth headset from it. In case the issue still remains, we welcome you to approach us via remote access feature and call on toll-free number 1800407267864 under support option in Samsung Members App.
Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
