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Original topic:

Bluetooth cutting off while playing music on Spotify or on a call

(Topic created on: 11-21-2021 09:24 PM)
DumisaniM
Active Level 3
Options
Galaxy A
Hi. How can I solve my bluetooth problem, it cuts off when I'm listening to Spotify or while on a call via my car radio or wireless headsets. I did the soft reset of the phone, did connection reset, switched off power optimisation for both bluetooth and Spotify but still experiencing the same problem. I eve uninstalled Spotify and re-installed it again...yet the problem still persists. Please help before I throw this phone against the wall...
12 Comments
Tsogo_sam05
Moderator
Moderator
Options
Galaxy A

Hi, DumisaniM kindly be advised that software reload is free if the device is still in warranty, in terms of the cost of repair, we are unable to advise online as service centre prices are store dependent.

0 Likes
DumisaniM
Active Level 3
Galaxy A
Ok. Thanks. I think it is still under warranty...it is a year old or less.
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zeemoney
Beginner Level 2
Galaxy A
Had the same problem on my zflip 3 a few weeks ago, software update fixed it