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Original topic:

Bluetooth cutting off while playing music on Spotify or on a call

(Topic created on: 11-22-2021 07:39 AM)
DumisaniM
Active Level 3
Options
Galaxy A
Hi. How can I solve my bluetooth problem, it cuts off when I'm listening to Spotify or while on a call via my car radio or wireless headsets. I did the soft reset of the phone, did connection reset, switched off power optimisation for both bluetooth and Spotify but still experiencing the same problem. I eve uninstalled Spotify and re-installed it again...yet the problem still persists. Please help before I throw this phone against the wall...
12 Comments
DumisaniM
Active Level 3
Galaxy A
Its my A51 that gives me such a problem...my previous A30 and current A52 don't give me such struggle...it is sooo annoying
Pierre44mp
Active Level 9
Galaxy A
Self help: update everything,or do a hard reset,if it still persists,take it to your nearest samsung store.
0 Likes
DumisaniM
Active Level 3
Galaxy A
How do I do the hard reset?
0 Likes
Pierre44mp
Active Level 9
Galaxy A
Before you hard reset,check newer type of Bluetooth devices if it does the same
0 Likes
DumisaniM
Active Level 3
Galaxy A
Ok. Thanks
0 Likes
Pierre44mp
Active Level 9
Galaxy A
If all else failsScreenshot_20211122-073328_Settings_82062_1637559208.jpg
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Tsogo_sam05
Moderator
Moderator
Options
Galaxy A

Hi, DumisaniM kindly note that your device may need to book in for a Software reload. It seems like the current software loaded on your device is malfunctioning. Please go to the below link to locate the closest Authorized Service Center to you.

https://www.samsung.com/za/support/service-centre/

You can also backup using Smart switch and then factory reset your device. Herewith Smart switch link:

https://www.samsung.com/za/support/smart-switch/

0 Likes
DumisaniM
Active Level 3
Galaxy A
Ohryt. Thanks.
0 Likes
DumisaniM
Active Level 3
Galaxy A
Am I being charged for that Software reload and how much would it generally cost?
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