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Original topic:

Black screen problem

(Topic created on: 4 weeks ago)
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raviyadav1997
Active Level 4
Options
Galaxy A
Hi all,

I have samsung galaxy a 53 5g device yesterday evening litte press on phone with hand and then screen is black all working I plugged in charging charging sound is working 
Incoming call is received and after that I press volume up down and power button together then phone is booting fine all screen is working but again I lock my phone again same problem black screen I try this method many time but same things is happen so please anyone help me what I do
If screen is not locked phone is working properly. 😢

1 Solution


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Solution
TechTahk
Active Level 1
Galaxy A
Need to replace screen


Click on 3 dot and chose sloved

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3 Comments
Solution
TechTahk
Active Level 1
Galaxy A
Need to replace screen


Click on 3 dot and chose sloved
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cs_member10
Expert Level 5
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you kindly visit the service centre and inspect your device with the technical team end, they will provide you with all the information in a better way after inspecting the device physically.

You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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Pogo2000
Active Level 5
Galaxy A
Same problem happened with me too, in A70 . I have been using this model since 2019 and recently this happened. The samsung store from where I bought told that it's the issue of the display and if the display is changed, the phone will work but, it will go bad after one month. So , i bought a A16 instead.