Active Level 1
Lately I have noticed an odd behaviour in my reported battery percentage (A5 2017). When using my phone, the battery percentage doesn't fall below the current threshold for an extended period of time (between 30 mins and an hour or 2) despite usage.
While charging, even though the notification panel indicates fast charging (10W), the battery percentage falls even after clearing out the memory, and if i disconnect the charger, the drainage is in seconds.
Should I get the battery checked at an authorised (Samsung) service center or is it related to some software glitch which doesn't report accurate battery percentage?
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Active Level 4
yes u should checked at an authorized service center...its not the software issue...

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Active Level 4
yes u should checked at an authorized service center...its not the software issue...

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Active Level 7
Authorised centre wud be a better option
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Hi there,

 

To resolve the issue please follow the troubleshooting steps provided in the given link: http://www.samsung.com/in/support/skp/faq/1101689
We will guide you further if the issue persists after performing the specified steps.

 

Regards,
Team Samsung Members

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