seedant
Active Level 5
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Galaxy A
In Device Care settings, Auto scan for malware not working since the device has been upgraded to Android 11. Auto scan is toggled in the automation settings. Still I have to manually scan the device and the device says Scan Needed. Many users are facing this problem. It might be a bug that has not been fixed. Please look after that and try to fix ASAP. I'm using Galaxy A50s (6GB,128GB) variant with One UI 3.1 OS.
2 Comments
Samsung_Support2
Expert Level 1
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Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

0 Likes
Kmni
Beginner Level 2
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Galaxy A

I have experienced the same issue and logged with Samsung on several occasions. Still outstanding