I’ve recently encountered a persistent issue on my Samsung Galaxy A34 after updating to Android 15 with One UI 7.0. The phone randomly PAUSES audio and video playback, without any apparent reason. - Music or video playback stops suddenly, even when the screen is off and nothing is touching the display. - This happens regardless of the playback source — Bluetooth earphones, Bluetooth speakers, or the phone’s own speakers. - The issue occurs in multiple apps such as the Music Player, YouTube, Chrome (online playback), and even the built-in Gallery app. - Occasionally, playback resumes automatically after a few seconds, but often I must manually press play again.
This issue occurs frequently (roughly 15-20 times within a 30-minute playback session) I hope Samsung team could investigate whether this is a software bug in One UI 7.0? or provide any troubleshooting steps or upcoming updates for fixing this.
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.
To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
