Assistance

[Didiie]

Hello

May I kindly be assisted my phone bluetooth,wifi and hotspot are not working.I tried rebooting but nothing changed.What can I do?

[Didiie]

I am using Samsung Galaxy A10S

[Tsogo_sam05]

Hi, Didiie please reset network settings.

*Stored Wi-Fi, Mobile data and Bluetooth passwords may be removed.

1. From the home screen, swipe either up or down to access apps.

2. Select Settings.

3. Select General Management.

4. Select Reset.

5. Select Reset network settings.

6. Tap Reset settings.

If the issue persists, please perform a soft reset of your device.

Press and hold the power and volume down buttons for about 10 seconds.

*The device may take a screenshot, however, keep holding the buttons for a few more seconds.

[Didiie]

Thank you for the reply,I tried the reset of network settings before I rebooted the phone.Didn't work though

What else can I try?

[Didiie]

May I go to a Samsung store?

[Nonnyza]

Hi Tsogo, I have the same problem as Didiie and have tried what you are advising her to do and nothings works. What else can one do?

[Real-Sello]

I suggest you backup all your data and factory reset your device seeing that resetting the network does not work

[Didiie]

I did the factory reset of my device but still having the same problem.

[Nonnyza]

I did the same but nothing works, looks like this could be universal. Is the a technician who knows how to assist with this as this is daunting

[Tsogo_sam05]

Good morning members, kindly note that your device may need to booked in for an assessment. Please go to the below link to locate the closest Authorized Service Center to you.

https://www.samsung.com/za/support/service-centre/