Original topic:

Android 10 update resolution issue Samsung A20

(Topic created on: 07-23-2020 11:07 AM)
VanderfieldArt
Beginner Level 2
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Galaxy A

I just updated my Samsung A20 from Pie to Andriod 10. Now,  apps like Amazon, ebay, and others show only the left side of the screen. The rest run off the screen right side.  Even if I turn the phone horizontal,  the width of the page being displayed is larger than the screen resolution can show.  No accessibility settings are activated ( like magnification,  e.t.c. ) and I tried setting fonts to smallest setting and zoom display to smallest.  Still no luck. Any suggestions would be greatly appreciated. 

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1 Comment
cs_member9
Active Level 7
Options
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

1. Check app cache:-
Clear cache memory of a particular application : Setting >Apps >Now pick the app. For example 'Samsung Internet' >Storage >Clear Cache.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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