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05-26-2020 09:03 AM in
Galaxy A- Mark as New
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05-26-2020 09:24 AM in
Galaxy Au can check atfront ultra wide its a 25 mp shot
and try to reset camera
maybe it will get fixed
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05-26-2020 09:25 AM in
Galaxy AIn rear camera change the 3:4h to 3:4 it will bring the wide angle,
so far everything is working smoothly.. before reporting something as a bug make sure you know what you are doing
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05-26-2020 12:13 PM in
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05-26-2020 03:20 PM in
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05-27-2020 06:42 PM in
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05-27-2020 07:10 PM in
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05-29-2020 01:12 PM in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
We are very sorry for the inconvenience caused to you and please be assured and perform following methods to resolve the Camera issue :
1) Please clear data or cache of Camera Application(Tap Settings>Apps>Camera>Storage>Clear Cache/data)
2) Check device in safe mode - Using Safe Mode on a Samsung phone allows you to force the device to run the essential operating system, and disable most 3rd party applications.
To enter in safe mode: Press and hold the Power key, when Power off icon appears>Press and hold the power off icon.
To Exit safe mode: Restart the device.
3) Reset the Device :- Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite
How to reset :- Settings>General Management>Reset
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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05-29-2020 08:05 PM in
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05-29-2020 09:40 PM in
Galaxy A