Original topic:

Accidentally touch prevention

(Topic created on: 06-15-2021 11:51 PM)
117 Views
Prashanth06
Active Level 1
Options
Galaxy A
I found that setting and enabled the option bit still my phone finger print also getting vibrate and my phone asking for unlock while in my pocket.. Kindly improve the prevention settings. 
2 Comments
cs-member13
Expert Level 4
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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Prashanth06
Active Level 1
Galaxy A
Hi Samsung team,
Thanks for your response. Above mentioned issue was a future development suggestion, while device in pocket or purse in-display finger print scanner continueslly detecting, scanner automatically disabled after few wrong scan. Please improve the in-display scanner option on accidentally touch prevention.
Thanks and regards
Prashanth
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