Original topic:

AREmoji Stopped A50

(Topic created on: 03-08-2020 11:15 AM)
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9K
Active Level 1
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Galaxy A
Whenever I open camera and click on AR Emoji on right upper corner it shows an error window. How to resolve this issue?
image

Steps I have done to resolve:
1. Clear cache of AE Emoji anf Camera app
2. Disabled and then enabled AR Emoji app
3. Reboot system
Nothing worked
6 Comments
COVID19
Active Level 8
Galaxy A
update the camera app
COVID19
Active Level 8
Galaxy A
Not facing this issue on my A50
Gurmeet1
Expert Level 4
Galaxy A
check updates of ar services in play store
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Th00kuDuraii
Active Level 7
Galaxy A
this Ar emoji is worst to the core
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Amitraghu0
Active Level 6
Galaxy A
tweet #android10forgalaxya50 and mention @Samsungindia
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Galaxy A

 

Hi there,


In order to examine the issue occurring in your device, kindly send device log file within 15 minutes of issue occurrence along with the exact issue details using Samsung Member Application i.e. Samsung Member Application > click on + icon > send feedback > error report > collect log files > attach.

 

Regards,
Team Samsung Members

 

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