Original topic:

A72 stuck on boot loop!

(Topic created on: 07-23-2021 11:47 AM)
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SinghGyanesh
Active Level 1
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Galaxy A

My one-month-old galaxyA72 has been stuck on boot loop. It is neither starting nor shutting down. What should I do?

10 Comments
Galaxy A
Use Samsung smartswitch desktop app and in that you will find emergency recovery or you can visit service center
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SinghGyanesh
Active Level 1
Galaxy A

Thank you. I went to the service center and they kept the phone saying that its motherboard is gone and needs replacement. They have called me to contact after 10 days.

Galaxy A
Under warranty right??
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SinghGyanesh
Active Level 1
Galaxy A

yes

Anonymous
Not applicable
Galaxy A

Connect to a PC with USB cable, plug charger in your phone, hold all buttons and release Vol- after 7 seconds, after release power button and keep pressing the Vol+ button for 4 seconds after releasing power button. Your phone will go to Android Recovery. Reset your phone there or make a reboot. 

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SinghGyanesh
Active Level 1
Galaxy A

Thank you. The service center told me that the motherboard is gone and it needs replacement.

Anonymous
Not applicable
Galaxy A

What? 1 month old and motherboard dead? Samsung uses cheap parts even for expensive phones

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SinghGyanesh
Active Level 1
Galaxy A

Yes, that's what surprises me. Earlier I was using MI's pocophone and that was working like charm. I switched to Samsung as did not want to use Chinese product but I guess I made a mistake. And to add the status of Samsung service centers is just pathetic, they made me go to 3 different centers giving lots of excuses. My whole day was wasted because of that.

Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you to kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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