Original topic:

A71

(Topic created on: 10-24-2020 12:06 AM)
104 Views
monawwaralam121
Active Level 9
Options
Galaxy A
Fingerprint problem tempered glass not working fingerprint
3 Comments
Ehsank
Expert Level 5
Galaxy A
register again with all sides of your fingers and add same finger 1-2 times for better result
Rohit9r
Active Level 7
Galaxy A
Certainly you may use hydro gel protector
For your device
Hydrogel are best for in display finger print scanner
Or
You may register same finger 2-3 times
And clean your screen before unlocking.

Smudges on screen may effect finger print reader
And if you keep brightness somewhat high
Then also you will able to unlock your device easily
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Samsung_Support3
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

* To improve recognition performance, register fingerprints of the hand used most often to perform tasks on the device.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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