We apologize for the inconvenience caused to you. Please perform the below mentioned quick steps to resolve the hanging issue:-
1. Ensure 20% of internal memory of device is free (Scroll down notification panel > Setting > Device care> storage).
2. Reset the device: -Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. Tap on Settings>Tap on General Management>Tap on Reset.
After performing above steps if the issue still persist kindly send us the screenshot, videos and error log file with in 15 minutes of issue occurrence through error report section from Samsung Member Application :- Samsung Member Application > click on get help > send feedback > error report, so that we can help you out to solve the issue.
1. device is new and almost complete memory is free. 2. reseting device for customer is not that easy as always back up n restore we always miss something and loose data. 3. error log already sent as after reboot it shown me pop-up to share the log. so did it. hope the logs will be sufficient to fix the issue. if still issue re appears thn i will go for reseting the device.
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
I have a Samsung A71 and it just freezes for no reason. At times, I cannot hear calls, or the phone just stops functioning properly and heats up. I have to hard switch off or normal switch off. Really disappointing. Truly disappointed in the A71.
My A71 gives me best experience. I'm a gamer and I'm playing PUBG, Asphalt 9, COD MOBILE, in this mobile. I've also other phones like S20 Plus, Oneplus 7t, iPhone 11, but I love this A71. I bought A71 four months ago. I didn't face any issues. It works perfectly. I don't know about your uses pattern, but it is true that my A71 works properly.
