My A71 has stopped super fast charging (and any other kind of charging) when I use the charger it came with after just 1 month! It seems to be a compatibility issue between the phone and charger and not that the charger is broken.
Note the following:
- the charger works in other phones so is not broken
- my phone charges using other brand chargers, although that means no fast charging
- fast charging is enabled and I have tried disabling and re-enabling
None of the following work or have fixed the issue:
- I've tried another working samsung fast charger and it also didn't work - the cable itself doesn't work when plugged in to the USB c port of my laptop - when i plug in a USB cable (any type) I get an "unsupported device. usb device not supported" system message.
Try visiting service center to check with another USB cable for compatibility, if it's in warranty you will get your USB cable/ or charger of your device replaced.
Sometimes faulty cable can result to arise these issues .
No, it is not charging at all. no super fast, fast or normal charging. The exact same charger does however work on my friends phone so the cable is working.
If your mobile is charging with another charger then there might be charging port problem. Visit service center. And explain the issue. They will replace the charging port.
Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
