Original topic:

A71 - The phone is hanging & heating

(Topic created on: 06-07-2021 10:37 AM)
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foodie_girl
Active Level 4
Options
Galaxy A
In May, I updated the security patch level for 1 April 2021. It's been 4-5 days, my phone is hanging & heating. Sometimes lags a bit while opening apps. I tried restarting the phone and switching it off but the problem is still on. Does anyone else have this problem?
4 Comments
Galaxy A
This is a Software Glitch

Wait for the Next Update
Galaxy A
It is a software glitch, you should wait for next update
If u find this helpful kindly click on the three dots and click accept as solution
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cs-member13
Expert Level 4
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please visit this mentioned link to resolve your device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/

To resolve your device hanging issue please visit this link: https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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cs-member13
Expert Level 4
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please visit this mentioned link to resolve your device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/

To resolve your device hanging issue please visit this link: https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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