Original topic:

A71 - Recorded video playback issue in VLC

(Topic created on: 04-21-2021 05:42 PM)
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iamiceparticle
Expert Level 4
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Galaxy A
Edit: Switching off hardware acceleration fixed the issue.

Whenever I play video recorded from A71 camera in VLC it plays for 2 second like below screenshot.

image

It started happening after UI 3.1 update.

All my old recorded videos plays fine in VLC player.
New videos plays fine in Samsung Video player.

Can anyone confirm this behaviour of video playback?

Dear BA's, what is your feedback on this behaviour?

Edit: I updated to UI 3.1 on 17th March and VLC last updated on 20th Jan. So it's not VLC update issue.
1 Comment
Samsung_Support1
Moderator
Moderator
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Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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