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Original topic:

A71 'Record calls' option not available

(Topic created on: 08-26-2020 12:53 PM)
1917 Views
ChrisC
Beginner Level 2
Options
Galaxy A

Hi,

I recently bought and activated a new A71 in The Netherlands. My phone doesn't show the option to record calls, and the settings for call recording are not present in my phone settings.

 

It's completely legal to record calls in The Netherlands, so I'm wondering if there's a way for me to 'unlock' this option. 

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6 Comments
Samsung_specialist
Community Manager
Options
Galaxy A

Hello,

Call recording feature is not available in the Gulf region. Devices released here does not have the call recording function.

Thank you

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huna7a
Beginner Level 2
Galaxy A

is it available in the Bulgarian region ? My phone is bought from Bulgaria and I dont have the record option too. Samsung galaxy a71s

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Abdulsoza
Beginner Level 3
Galaxy A
here in Ethiopia 🇪🇹 call record button in not avilable on my note9.
please help me!
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Nzelurve
Beginner Level 2
Galaxy A
hello,
I am in Nigeria and my A71 cannot record calls as well. there's no option for it please
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Members_WqvFrJ4
Beginner Level 2
Galaxy A

Hi,

I recently bought and activated a new A71 in The Bangladesh's . My phone doesn't show the option to record calls, and the settings for call recording are not present in my phone settings.

 

It's completely legal to record calls in The Netherlands, so I'm wondering if there's a way for me to 'unlock' this option. 

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Samsung_specialist
Community Manager
Options
Galaxy A

Thank you for contacting Samsung Gulf Electronics.

Please note that the call recording feature availability depends on the device region (CSC) and local regulations, not only on the country where the device is currently used.

In many regions, including Gulf and several other markets, the call recording option is disabled at system level to comply with privacy and legal requirements. Because of this, the feature cannot be manually unlocked or activated through settings.

Even if call recording is legally allowed in your current country, the feature will only appear if it is supported by the original firmware of the device region.

We recommend keeping your device updated, as feature availability may vary with software versions and regional policies.

For further assistance, please contact us:
https://www.samsung.com/ae/support/contact/ 

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