A71 Proximity Sensor problem

[Cutyymili]

Hi friends Proximity sensor of my A71 is not functioning properly. Facing too much problems during call. Many times screen remains black at the time of removing of phone from my ear. Already done factory reset but problem not solved. Any help?

[huseinadyu53356tuo8t]

تو بچه مایه داری آ ۷۱ داری
دیگه مشکلت چیه بچه کونی

[Cutyymili]

???

[Jasmeet17]

Speak to customer care and if possible for once factory reset your device.

[afzarulsamsung]

check it on safe mode,

[iamiceparticle]

I had the same issue, I did factory reset 3 times out of frustration. It is working fine since then.

[Cutyymili]

hattrick has solved the issue? 😄😄

[iamiceparticle]

It seems. But can't say for sure in every case.

[Cutyymili]

one member advised me to check in safe made. lets see......

[Samsung_Support3]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below mentioned steps to resolve the issue:

1. Check app cache:-
Clear cache memory of a particular application : Setting >Apps >Now pick the app. For example 'Samsung phone app' >Storage >Clear Cache.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support