Original topic:

A71 MICROPHONE PROBLEM

(Topic created on: 09-03-2020 02:08 PM)
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MR_RITABRATA
Active Level 4
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Galaxy A
HELLO EVERYONE,  IN MY  GALAXY A71, MY MIC STOPS WORKING SUDDENLY AND , IT AGAIJ WORKS AFTER RESTARTING ...THIS PROBLEM IS GOING ON NOW., I HAVE TO RESTART PHONE EVERYDAY 
5 Comments
Galaxy A
Go to service centre
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Ehsank
Expert Level 5
Galaxy A
this is a matter of physical inspection so please visit service centre as your earliest
cs-member13
Expert Level 4
Galaxy A

Dear Samsung Member,


Greetings from Samsung Customer Support!


To resolve the mic issue kindly follow below given steps:-


1. Disconnect all accessories plugged into the headphone jack like, selfie stick, headphone, Bluetooth, etc..
Remove any third-party case, protective films, or any other accessory that usually comes in contact with your device. (If any)


2. Reset the device and before resetting the device make sure to create data backup of your device via Smart Switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
Settings > General Management > Reset.


For more information kindly follow steps provided in below given link:-
https://www.samsung.com/in/support/mobile-devices/samsung-mobile-microphone-not-working/


After performing the troubleshooting steps if the issue still persists, kindly get back to us with additional information- Error log File, Video or Screen-shots. This will help us to further investigate and resolve your concern.
(Samsung Members app > Get help > Feedback > Error report/ask question).

 

Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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MR_RITABRATA
Active Level 4
Galaxy A
but, I just cant reset device just like that, its difficult, as I have to backup many many things,and all data will be lost, ... MOREOVER, NOT ONLY ME,, BUT MANY MORE A71 USERS ARE FACING THE SAME PROBLEM
MR_RITABRATA
Active Level 4
Galaxy A
nope
0 Likes