A71 Froze ,incorrectly restart

[m925]

Yesterday onward my phone is having issue of froze restart hangs at Samsung logo. This happens within 2-3 minutes after screen is OFF/sleep mode.

No new software is installed in mobile from last 1 month except app updates from play store but but observed network issue I am using Airtel and Jio

[Shahinmarzia]

Sad

[karthik1991]

Check any apps that are crashing and which makes the phone to restart
Go to setting try to back up your data and reset your device this may help

[m925]

App crash history, my phone has only additional wallet/banking apps other than pre-installed apps.

[Invincible7]

Did you download apps somewhere else from play store?

[m925]

No

[CrazyBoy28]

Its a Software Glitch

Wait for the Next Update

[Neel1202]

Wait for next update, its a software glitch

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[SaravananVSK]

I am facing the same problem in my Samsung A50s.. the phone restarts incorrectly and freezes multiple times....