Original topic:

A71 DISPLAY PROBLEM

(Topic created on: 10-26-2020 12:14 PM)
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Anishkumar1
Active Level 1
Options
Galaxy A
I had experienced a problem with my A71 display, in bottom side of the display I can feel some green shade is coming. Is it pannel problem or manufacturing defect??
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2 Comments
Ehsank
Expert Level 5
Galaxy A
this is a matter of physical inspection so please visit service centre its better for you
cs-member13
Expert Level 4
Galaxy A

Dear Samsung Member,


Greetings from Samsung Customer Support!


To resolve the issue kindly follow the given below steps:-


1. Display brightness level:- Kindly set the device display brightness in auto mode (If available).
Steps to adjust brightness in auto mode: Swipe down on the home screen to open notification panel>Turn on Auto brightness. 


2. Reset the device:- Settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).


If the issue still persist, kindly register your concern in Samsung Members app along with screenshots, short videos and error log file(Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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