If the problem persists, please send us an Error Report by following these steps: - Head to the Samsung Members app > Get Help > Error Report. - Tap 'OK' to send System Log Data. - Select the symptom and include as much detail as possible.
To ensure your logs accurately reflect the issue you're experiencing, we recommend submitting your report within 5 minutes of encountering the problem. Our engineers will then investigate and respond to you with a solution via the Members app.
