Tigerstripe
Beginner Level 2

I run Rise of Kingdoms on my Samsung A17 with no issues saving photos from the game to my gallery and posting photos from my gallery on that phone.  I recently purchased an A71 and gave all the required permissions to my photos to the app but I get an error when I try to save from the game to gallery and when I use the in game function to look at my gallery all the pages are black.

1 Comment
Samsung_Support1
Moderator
Moderator

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

* Check app cache: Clear cache memory of a particular application : Setting >Apps >Now pick the app. For example 'Samsung Internet' >Storage >Clear Cache.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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