Beginner Level 2

I run Rise of Kingdoms on my Samsung A17 with no issues saving photos from the game to my gallery and posting photos from my gallery on that phone.  I recently purchased an A71 and gave all the required permissions to my photos to the app but I get an error when I try to save from the game to gallery and when I use the in game function to look at my gallery all the pages are black.

1 Comment

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below mentioned steps to resolve the issue:


* Check app cache: Clear cache memory of a particular application : Setting >Apps >Now pick the app. For example 'Samsung Internet' >Storage >Clear Cache.


For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support