Thank you for sharing your concern. We acknowledge your query and apologize for the same. We'd like to inform you that your device is eligible for Andriod 12, however, due to some technical issue it is delayed and the concerned department is working on it. However, Providing a continued great experience to our users is our first priority. So we would request your patience till any further notification and check your device update section from time to time to check for the update availability. You can also check for the software update information for your device in your Samsung Members app.
Thank you for writing to us. Warm Regards, Samsung Customer Support.
