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05-23-2020 04:43 PM in
Galaxy AI received an update message a few days ago to upgrade to Android 10, I'm not sure if the update completed but now the phone wont switch on. Ive tried all methods of atempting a forced restart but no joy. Anyone else had this issue?
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05-23-2020 04:47 PM (Last edited 05-23-2020 08:09 PM ) in
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05-23-2020 07:57 PM in
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05-23-2020 08:07 PM in
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05-23-2020 06:15 PM in
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05-27-2020 04:34 PM in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
Please perform the below mentioned steps to resolve the issue:
Check device in safe mode to perform that power off the device for that press and hold the Power key for one or two seconds to turn on the device, when the Samsung logo appears, press and hold the Volume down key. Kindly exit the safe mode by restarting the device.
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support