Original topic:

A70_ USB connector connected/disconnected

(Topic created on: 11-24-2019 11:03 PM)
1186 Views
ajmalfavas
Active Level 1
Options
Galaxy A
My phone is keep saying  USB connected/disconnected, overheating and draining battery 
7 Comments
SANJAYMUTTHU
Active Level 2
Galaxy A
reset the device....
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SANJAYMUTTHU
Active Level 2
Galaxy A
use orginal cables provided in the box
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ajmalfavas
Active Level 1
Galaxy A
iam using original cable, and I am not using power bank......it's not showing while charging....it showing every time.........I did factory reset
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satish90
Active Level 5
Galaxy A
go service center
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Samsung_Support4
Moderator
Moderator
Options
Galaxy A

Hi there,

 

Please follow the below mentioned steps in order to resolve the issue:-

1) Do the reset app preferences (setting>>apps>>three dots on the right top>>reset app preferences).

1) Do the reset settings of the device (setting>>general management>>reset>>reset setting).

2) Run the device in Safe mode and check the issue.

To resolve the battery drain issue, kindly follow the steps provided in the given link:

http://www.samsung.com/in/support/skp/faq/1101689

To resolve the heating drain issue, kindly follow the steps provided in the given link:

http://www.samsung.com/in/support/skp/faq/1119803

For further assistance, register your concern in Samsung members app (click on “+“icon>send feedback>Error report/ Ask Questions)

 

Regards,

Team Samsung Members

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siwo
Beginner Level 2
Galaxy A

I tried all of these but the issue is not fixed.

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siwo
Beginner Level 2
Galaxy A

Why does this problem can happen in an expensive Samsung phone? I won't trust Samsung anymore.

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