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Beginner Level 2
A7 fingerprint sensor not responding after updated to android 10. 
7 Comments
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Expert Level 5
delete your fingers and agian recognize you finagers in sensors if working no problem otherwise wait for update also sent error feedback to samsung
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Expert Level 5
register again with all sides of your fingers and add 2-3 times with same finger also add 2-3 different fingers simultaneously and then lets see
hopefully it will work for you
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Beginner Level 2
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Expert Level 5
just try after restart your device
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Active Level 3
you should hard reset your phone and try again
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Beginner Level 2
tried reset also. worked gud for some days. afterwards the same problem occurred. no response from customer service
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Active Level 7

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

* To improve recognition performance, register fingerprints of the hand used most often to perform tasks on the device.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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