If you bought it new from Incredible, there's no way it's rooted. Contact Samsung support, it's your only real option. They have actually been really helpful in the past when I've needed to contact them.
Bros its not a software problem its a hardware problem 2 + years I have it no updates whent all out Mtn samsung smartswitch everything just to find out it doesn't register on samsung network can't connect the phone is a problem we were sold faulty devices mtn wants to wipe fone than load software it can't do it on its own
