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11-16-2024 12:51 AM in
Galaxy A- Mark as New
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11-16-2024 06:33 AM in
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11-16-2024 06:40 AM (Last edited 11-16-2024 06:40 AM ) in
Galaxy A*Phone Biometric Unlocking Issue*
1. *Restart your phone*: Sometimes, a simple reboot can resolve connectivity issues.
2. *Clean the fingerprint sensor*: Dirt, oil, or moisture on the sensor might cause issues. Gently clean the sensor with a soft cloth.
3. *Re-register fingerprints*: Go to Settings > Biometrics and security > Fingerprint scanner > Remove all fingerprints. Then, re-register your fingerprints.
4. *Check for software updates*: Ensure your phone is running the latest software. Go to Settings > Software update > Download and install.
*WhatsApp Biometric Unlocking Issue*
1. *Update WhatsApp*: Make sure you're running the latest version of WhatsApp. Go to the Play Store (for Android) and check for updates.
2. *Disable and re-enable biometric authentication*: Go to WhatsApp > Settings > Account > Privacy > Fingerprint lock. Toggle off and then toggle on the "Fingerprint lock" option.
3. *Clear WhatsApp cache*: Go to Settings > Storage > WhatsApp > Clear cache.
4. *Re-link your fingerprint*: Go to WhatsApp > Settings > Account > Privacy > Fingerprint lock. Tap "Re-link fingerprint" and follow the prompts.
If this reply answered your query please mark my reply as "resolved" by clicking 3 vertical dots. Thank you 😊
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11-16-2024 07:27 AM in
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11-16-2024 07:33 AM in
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11-16-2024 07:33 AM in
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11-16-2024 09:11 AM in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
As per your concern, Kindly perform the following steps to resolve your fingerprint issue please visit this link: https://www.samsung.com/uk/support/mobile-devices/my-fingerprint-scanner-isnt-working/
If the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
Warm Regards,
Samsung Customer Support
