Original topic:

A55 Biometric Issue

(Topic created on: 11-16-2024 12:51 AM)
183 Views
Ishaan_A55
Active Level 6
Options
Galaxy A
I'm not able to unlock my phone via biometric and the same issue is now happening with WhatsApp also.
6 Comments
DINKAR-IN
Expert Level 2
Galaxy A
Try removing the registered fingerprints on your device and registering again. This might work.
Wodehouse
Expert Level 5
Galaxy A

*Phone Biometric Unlocking Issue*

1. *Restart your phone*: Sometimes, a simple reboot can resolve connectivity issues.
2. *Clean the fingerprint sensor*: Dirt, oil, or moisture on the sensor might cause issues. Gently clean the sensor with a soft cloth.
3. *Re-register fingerprints*: Go to Settings > Biometrics and security > Fingerprint scanner > Remove all fingerprints. Then, re-register your fingerprints.
4. *Check for software updates*: Ensure your phone is running the latest software. Go to Settings > Software update > Download and install.

*WhatsApp Biometric Unlocking Issue*

1. *Update WhatsApp*: Make sure you're running the latest version of WhatsApp. Go to the Play Store (for Android) and check for updates.
2. *Disable and re-enable biometric authentication*: Go to WhatsApp > Settings > Account > Privacy > Fingerprint lock. Toggle off and then toggle on the "Fingerprint lock" option.
3. *Clear WhatsApp cache*: Go to Settings > Storage > WhatsApp > Clear cache.
4. *Re-link your fingerprint*: Go to WhatsApp > Settings > Account > Privacy > Fingerprint lock. Tap "Re-link fingerprint" and follow the prompts.

If this reply answered your query please mark my reply as "resolved" by clicking 3 vertical dots. Thank you 😊
SataruGojoo
Active Level 8
Galaxy A
RESTART the phone, it should fix the issue.
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goodthings
Expert Level 5
Galaxy A
Kindly reset all settings of your's device in general management settings also register your new fingerprint then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
goodthings
Expert Level 5
Galaxy A
Your's most welcome to here.
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cs_member10
Expert Level 5
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, Kindly perform the following steps to resolve your fingerprint issue please visit this link: https://www.samsung.com/uk/support/mobile-devices/my-fingerprint-scanner-isnt-working/

If the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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