cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

A54 5G restarting

(Topic created on: 04-17-2024 06:13 AM)
264 Views
Cology
Active Level 1
Options
Galaxy A
Hi. My Galaxy A54 5G restarts itself out of the blue. What might be the problem and how do I solve it?
My phone is 3 weeks new.
10 Comments
NotAdmin
Active Level 10
Galaxy A
Contact Samsung by opening the Members app, go to Support on the bottom right corner and scroll untill you see Error Report. Click on it and follow the steps
Cology
Active Level 1
Galaxy A
I did thanks
0 Likes
Tendai777
Active Level 10
Galaxy A
It's likely a software issue. Can you clear all the cache? Switch off your phone, go to download mode, then clear all the cache. If it doesn't work, reset all factory settings.
0 Likes
Cology
Active Level 1
Galaxy A
It won't affect my files?
0 Likes
NotAdmin
Active Level 10
Galaxy A
Only the last option will, the reset all factory settings one
0 Likes
Cology
Active Level 1
Galaxy A
I tried your approach and it still restarts🥺
0 Likes
A-Galaxy
Active Level 6
Galaxy A
Press and hold on volume down button and side key until phone restarts.
A-Galaxy
Active Level 6
Galaxy A
It's called a soft reset, not a hard one. No data will be lost.
outcast1403
Active Level 9
Galaxy A
Alot of people on here has this problem you should report it to Samsung by going to diagnostics>error reports and tell them the issue
0 Likes