Raiisanoy
Beginner Level 3
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Galaxy A

Hi. Most of the time when I do video calls with my friends or family they say that my voice is muffled and they can't hear me properly. Specially when i'm not near my phone and just shout at a reasonable distance  (i do this when I'm cooking and I'm having a video call). But when I call them through normally they can easiky hear me. I just want to know if there are others who are experiencing the same thing as I am and or do you guys know the fix? I was thinking of sending the phone back

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yoyoblikucingh
Active Level 10
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Galaxy A
Yes me! I am having this issue on voice calls
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cs_member8
Active Level 6
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Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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