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04-06-2020 01:50 PM in
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04-06-2020 04:08 PM in
Galaxy A2. See which apps consume more battery, especially in the background. Uninstall or put those app to 'sleep when not in use'.
3. Try uninstalling unused apps and games.
4. Even after this if the device heats up then try factory reset.
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04-23-2020 04:31 PM in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
Follow the given link resolve overheating issue:- https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/
If issue still persist or for further assistance, kindly register your concern in Samsung members app (Samsung Member > Get help > send feedback > Ask question/Error report)
Note: For better assistance, please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support