Original topic:

A50s heating issue

(Topic created on: 04-06-2020 04:40 PM)
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AdityaJain06
Active Level 1
Options
Galaxy A
My a50s with normal usage heats a lot,especially the camera side please help me with a proper solution.
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6 Comments
Sefat890
Active Level 2
Galaxy A
i also face this problem. use camera for sometime then it became so hot.
AdityaJain06
Active Level 1
Galaxy A
yes it is true
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UserofA52s
Active Level 3
Galaxy A
1. Go to Settings< Device care< Battery< Battery usage.
2. See which apps consume more battery, especially in the background. Uninstall or put those app to 'sleep when not in use'.
3. Try uninstalling unused apps and games.
4. Even after this if the device heats up then try factory reset.
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mstrange
Active Level 6
Galaxy A
Same here...
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AdityaJain06
Active Level 1
Galaxy A
please share this to samsung official so that they find a solution for it
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Samsung_Support3
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

 

Follow the given link resolve overheating issue:- https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/

 

If issue still persist or for further assistance, kindly register your concern in Samsung members app (Samsung Member > Get help > send feedback > Ask question/Error report)


Note: For better assistance, please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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