Original topic:

A50s Issue

(Topic created on: 06-06-2020 03:40 PM)
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organash
Active Level 4
Options
Galaxy A
Hi,
After the new update of A50s ,My photos are deleted.
Please help me to recover it
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2 Comments
Harish24
Active Level 5
Galaxy A
Google photo will recover
cs_member10
Expert Level 5
Galaxy A

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

We would like to inform you that please check if you have synced your data with your Gmail or Samsung account then you may retrieve your data. (Go to settings>>Accounts & backup>>Backup & restore>>Restore data)

 

However, if data has been lost accidentally and you have not taken any backup then there is no way to retrieve your data. For future we recommend you to take back up in phone.

Install Smart Switch App from Samsung galaxy Store.


Data backup process via 'Smart Switch Mobile App'>Open Smart Switch App >Click on Memory Card Icon >Backup option >Choose the data for Backup >Backup

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support