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03-20-2020 12:38 AM (Last edited 03-20-2020 12:39 AM ) in
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03-20-2020 01:27 AM in
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04-05-2020 02:24 PM in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
Kindly follow the below mentioned troubleshooting steps and be assured that it would resolve your issue:
For hanging issue visit the given link:
https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/ .
For the overheating issue visit the given link:
https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/
For network issue: Reset the network settings.
Settings > Genral management > Reset network settings.
If the issue still persists, kindly attach the log file and send it to us in the Samsung member application(attach when the issue occurs within first 15 minutes of the occurrence of the issue.):
Samsung Members App > Feedback >Error report > Attach log file.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support