Original topic:

A50

(Topic created on: 03-20-2020 12:38 AM)
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veeraiya
Active Level 3
Options
Galaxy A
After update Android 10 my phone having heating and hanging issues and also network problem is there 
2 Comments
bittu4444
Active Level 3
Galaxy A
Samsung is working on these issues.... Samsung even took back the android 10 update in my A50 to fix these issues... don't worry all your problems will get fixed in the next update for sure.
cs-member13
Expert Level 4
Galaxy A

Dear Samsung Member,

 

Greetings from Samsung Customer Support!

 

Kindly follow the below mentioned troubleshooting steps and be assured that it would resolve your issue:
For hanging issue visit the given link:
https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/ .

For the overheating issue visit the given link:
https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/

For network issue: Reset the network settings.
Settings > Genral management > Reset network settings.

 

If the issue still persists, kindly attach the log file and send it to us in the Samsung member application(attach when the issue occurs within first 15 minutes of the occurrence of the issue.):
Samsung Members App > Feedback >Error report > Attach log file.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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