Original topic:

A50 restarting automatically

(Topic created on: 12-30-2019 10:12 AM)
319 Views
MrUcchash
Beginner Level 2
Options
Galaxy A
My Samasung A50 have been restarting  automatically for the last 3 months. Its really frustrating  . In a day at least 15 times. PLEASE NEED HELP SOLVING THE ISSUE. Tried resetting  the set several times but it didn't  worked.
6 Comments
chintan2304
Active Level 7
Galaxy A
In Samsung mobile there is a facility of auto restart phone so, I think you check this feature and you must disable it.

If you like my comment & you think it is helpful for you, then please tap on 3 dot button & select accept solution...
Galaxy A
Yes the feature is there, but there is no option to restart a device so frequently, for 15 times a day. Its something else.
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ketani72
Active Level 9
Galaxy A
Take your device to Samsung Care Center along with your original bill.
AbhishekPuri
Active Level 10
Galaxy A
go to setting and click on device CARE click on 3dot (top on the right side ) click on Auto restart option and if this option turn on than turn off this.

if it is helpful for u than click on 3dot (top on comment right side) and accept solution
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PanPerfect
Active Level 8
Galaxy A
hi, seems like ur phone motherboard has problem. get it replaced if it is warranty.
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Galaxy A

Hi there,

 

Please perform the following steps to resolve the issue:
1- Settings >> device care >> tap on 3 dots >> auto restart >> if enable kindly disable it.
If issue still exists also perform the below-mentioned steps:
1- Check the mentioned issue in safe mode.
2- Check for the latest device O/S update (Settings > Software Update > Download updates manually).
For further assistance, register your concern in Samsung members app (Open Samsung members app>click on “+“icon>send feedback>Error report/ Ask Questions).

Regards,
Team Samsung Members

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