Original topic:

A50 random factore reset after Androdi 11 Update

(Topic created on: 04-06-2021 10:58 PM)
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Benny3
Beginner Level 2
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Galaxy A

Hello,

we use Samsung KNOX and Microsoft Intune, on easter weekend Update Android 11 arrived.

Some Mobilephone start after Update with a factory reset!!! 

All Data on personal Profile are lost, without any warning for the costumer.

With Android 10 we use  AndroidForWork after Android 11 we must use AndroidEnterprise.

Until now 600 Device make a update without factory reset, but at the moment we know from 6 collegues from a factory reset
Why crashed the A50 and make a factory reset.

What can we do in the future...

thanks

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