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Active Level 6
Why A50 fingerprint does not recognize dry fingers. Any user have such type problem pls comment below and also write suggestions.
8 Comments
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Active Level 8
yes sometimes
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Active Level 6
same issue and also it does not work in bright sunlight
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Active Level 5
Go service center and finger print calibration data backup plss and not use temperd
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Active Level 6
same issue here dry finger not working but finger lite wet properly working
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Active Level 3
use face unlock instead it is very fast now.... also turn off stay on screen and enable lift to wake in advanced features
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Active Level 6
bro that is an alternative but Face unlock is not so secure. Moreover here the issue is fingerprint scanner which should work in all conditions
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Active Level 1
yes not working
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Active Level 4

Dear Samsung Member,

 

Greetings from Samsung Customer Support!

 

Kindly follow the below mentioned step to improve the performance of the device:

 

Reregister the Finger Print: Settings> Biometric and security> Fingerprint > Continue> Set a screen

lock method> Continue> Set a screen lock> Register Fingerprint

We recommend customers to use only Samsung approved Screen protector.

 

For further assistance, register your concern in Samsung Members Application (Samsung Members App > Feedback >Error report > Attach log file for any issue)

 

Thank you for writing to Samsung.

 

Warm Regards,

Samsung Customer Support

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