PrakashMalibiradar
Active Level 6
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Galaxy A
Show charging information is not working...  when I turn on this after closed window or taken back it's turned off... why plz help me
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6 Comments
ArkTech
Active Level 5
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Galaxy A
first connect charging cable and charg it
it's work during charging only....
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Ehsank
Options
Galaxy A
no brother it should be on all the time
see mine this us always enable
ArkTech
Active Level 5
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Galaxy A
and please accept my solution by tapping on 3 dots and please support me 🤧
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Ehsank
Options
Galaxy A
did you download any battery related app?
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ArkTech
Active Level 5
Options
Galaxy A
sorry i thought you didn't see it while charging
but the problem its different !!! reset all settings once...
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cs-member13
Active Level 10
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Galaxy A

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

To resolve auto restart issue please follow below given steps:-

 

1. Check device in safe mode:- Using Safe Mode on a Samsung phone allows you to force the device to run the essential operating system, and disable most 3rd party applications.
To enter in safe mode:- Press and hold the Power key, when Power off icon appears > Press and hold the power off icon.
To exit safe mode restart the device.

 

2. Reset the device:- Before resetting, kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
How to reset:- Settings > General management > Reset.

 

If the issue still persist, kindly register your concern in Samsung Members app along with short video while phone is restarting and error log file(Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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